1st & 2nd Line Technical Support Engineer

1st & 2nd Line Technical Support Engineer

Role: 1st & 2nd Line Technical Support Engineer

Salary:  £18,500 basic per annum, + bonus with an OTE of £25,000 (performance related bonus)

Location: Sheffield

Our client provides an automated web-based system, to the estate agency sector, enabling them to be more efficient and save money.

The role:

A new position has opened as part of our dedicated customer support team.

This is fast paced, challenging role but highly rewarding where you will be

provided opportunity to grow and develop.

Working as part of their customer support team you will provide 1st line

support for the platform to their customers and end users, typically this

will involve:

  • Handling direct support requests via telephone and web chat
  • Responding to tickets raised in the helpdesk system; Zendesk
  • Liaising with the development, account management and sales teams to ensure support requests and resolved in an efficient and timely manner

 

This role will also provide technical support to the team, this will

involve: –

  • General hardware support (laptops, desktops, accessories)
  • Handling software issues/installations relating to the operating systems and installed applications
  • G-Suite administration

Working knowledge of Windows and Mac OS

Experience in Microsoft Office

The successful candidate:

You must be self-motivated with excellent communication skills both verbally

and written and be able to present a professional and personable attitude. You

will have good demonstrable technical problem solving skills and be

comfortable working as part of a team and on individual tasks.

Glu Recruit are an equal opportunities employer.

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