2nd Line IT Support Technician

2nd Line IT Support Technician

Role: 2nd Line IT Support Technician

Salary: £25,000 – £30,000 per annum depending on experience

Location: Liverpool

Our client offers a wide range of business services & solutions.

The role:

Summary of role

Based in the Liverpool office working with other members of the IT team I the London head office or any of the other business sites, the IT Support Technician provides users of the business domain first and second-line support.

The IT Support Technician is also responsible for the management, configuration and day-to day maintenance of numerous software and hardware systems, hence the essential and desirable technical proficiencies below.

Main Duties and responsibilities

  • Support of thee IT network servers, workstations and other hardware, in particular:
  • Installation and commissioning of Laptops, PCs and peripherals,
  • Installations, configuration and ongoing maintenance of server and client-side software,
  • Continuous monitoring of IT systems; prioritising and addressing any problems that may occur,
  • Occasional first-line technical support of software and hardware to users, in particular when covering the IT Service Desk Technician absence,
  • Department housekeeping and administration duties (keeping IT areas tidy and secure and in general be aware of security).
  • Second – line technical support to other back office teams
  • Liaising with and overseeing third-party service providers

The successful candidate:

Skills and Experience

A successful candidate must demonstrate the following skills or qualities:

  • Attention to detail
  • Good verbal and written communication skills; in particular when discussing and explaining technical subjects with non-technical staff,
  • Very strong problem-solving skills,
  • Capable working alone and as part of a team,
  • Able to produce and maintain documentation for users an IT staff,
  • Able to plan, manager and deliver projects and to produce work deadlines,
  • Familiarity with the Data Protection Act (2018), the General Data Protection Regulation (2016/679) and the principles defined therein.

Technical Proficiencies

Essential

The company employs a variety of technologies in its IT infrastructure, experience with following is essential:

  • Microsoft software
    • Windows server (specifically 2008 R2 and 2016)
    • Windows 7 & 10 (Enterprise)
    • Microsoft Office ( including 2013, 365, etc.)
    • Communication systems (i.e. Exchange 2010 and skype for Business server & client )
    • Active Directory & Windows domain management ( including system policies)
    • Knowledge of SQL and its implementation in Microsoft SQL Server ( 2008+), including administration tasks such performing backups,, restores execution of queries, changes to security profiles, etc.
    • Wed Server technologies (Microsoft IIS, Apache HTTPd
    • (re-) Configuration of Cisco Firewall & Switch technologies, using both the command line and graphical user interfaces,
    • Strong comprehension of the following fundamental concepts: TCP/IP, DNS, DHCP, HTTP, HTTPS including SSL/TLS,

 

Desirable

In addition to the essential proficiencies listed above, some experience or familiarity with the following would be desirable:

  • General
    • Microsoft System Centre
    • Service Desk software (e.g. support helpdesk)
    • Backup software (VEEAM, Backup-Exec)
    • VOIP Telephony ( In particular Avaya)
      • Server-side (Provision of DDIs, Call Routing e.t.)
      • Network-level (patching and understanding of PoE)
      • Client-side (connection and use of headsets, etc)
  • Server and Virtualisation platforms:
    • EMC SAN Solutions,
    • VMWare, vSphere (or equivalent, e.g. VirtualBox, Hyper-V)
  • LAMP based software and services, such as:
    • Ubuntu Server
    • Apache HTTPd & Tomcat servlet container
    • Blind9 DNS Service
    • MySQL
  • Familiarity with the OSI model and how it pertains to telecommunication and computer systems.

Glu Recruit are an equal opportunities employer.

Please include your name and phone number.

You accept the terms and conditions outlined in our privacy policy

I consent to Glu Recruit retaining my details and contacting me.

© Copyright 2019 Glu Recruit Ltd
Our Privacy Policy
Website By Enhanced Marketing Group