Call Handler

Call Handler

Role: Call Handler


Location:
Sheffield


Hourly Rate:
£8.91 per hour


Hours/Shift:
38.75 per week, Monday – Saturday, 5 days a week between the hours of 8am-6pm on a Rota

Duration: Temporary – permanent

The company:
Our client is one of the leading bespoke premium car park management services who deal with clients nationwide. 

The role:

  • Answering calls on our advice Line.
  • Providing motorists with general information, and giving advice with regards to payments and appeals procedures.
  • Taking credit/debit card payments over our payment line.
  • Receiving calls from our own Car Park Attendants and inputting their ticket details.
  • General data input and other assorted administrative tasks.
  • Dealing with complaints and potentially difficult phone calls with customers who have received parking tickets 

The successful candidate:

  • Previous work experience, ideally but not necessarily in a dedicated Call Centre, or in an administrative office with a high level of telephone content.
  • A persuasive and assertive telephone manner, with the ability to remain calm when dealing with the general public by telephone.
  • An organised approach to work, with basic IT skills and the ability to input and retrieve information using our centralised systems.
  • The ability to work equally well either as part of a team or while using your own initiative.

 

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