Claims Handler

Ref: 700

Role: Claims Handler

Salary: £25,000 – £30,000

Located: Wath Upon Dearne

Hours:- Monday to Friday 09:00 – 17:00

The role:

• Primary focus on administration support to the sales team through the claims process, as requested by the Managing Director and/or Senior Manager.
• Maintain live claims portfolio within the Acturis software house, regular updating of files, leading the way for the client.
• Meet business administration requirements including support of internally based sales administration and support on claims when required, in line with FCA regulatory requirements.
• Ensure proper documentation and record keeping of all business activities in line with business requirements, policies and procedures and FCA regulatory compliance.
• Actively encourage and engage in improvements that can made to the operations of the business as and when required
• Undertake any other activities as requested by the management team as and when required.
• Assist in Claims development – Training new or existing staff when required.

Day -to-day-tasks

• Take details when a customer reports a claim
• Issue & Maintain claim forms
• Give advice on the claims process
• Check insurance claims
• Ensure premiums have been paid and that policies cover the claim
• Gather information like receipts, photographs or valuations
• Arrange payments on straightforward claims 

The successful candidate:

• To be thorough and pay attention to detail
• Customer service skills
• Administration skills
• The ability to work well with others
• Patience and the ability to remain calm in stressful situations
• Sensitivity and understanding
• A desire to help people
• Business management skills
• To be able to use a computer and the main software packages competently