Client Services Manager

Ref: 628

Role: Client Services Manager 

Salary: £35,000 Per Annum

Location: Sheffield

Benefits:

• 28 days annual leave, including Bank Holidays, plus Christmas shutdown, and extra Bank Holiday in August plus additional annual leave days after 2 years service
• Hybrid working
• Great opportunities for career progression, with regular reviews
• Individual training support plan funded by the company
• Time off for volunteering and supporting charities (discretionary)
• Company new bike scheme through salary sacrifice
• Family-friendly policy and discretionary sabbatical leave 

The role:

Our client is recruiting a key commercial role within their creative marketing agency, focused on driving new business growth and developing long-term relationships with public sector organisations, charities, social enterprises and other values-led businesses. Working closely with the Managing Director and senior leadership team, you will develop and deliver outreach strategies, generate new leads through networking, LinkedIn, email campaigns and AI-powered tools such as Claude, Gemini and HubSpot, while supporting pitches, proposals and client meetings to achieve ambitious business growth targets.

Key Responsibilities

• Take overall responsibility for acquiring new business for the company, working to agreed targets
• Deliver and develop on any areas we can upsell and cross-sell by having a clear understanding of our clients
• Passionate management style that drives engagement with the wider team and involves team members in the creation of strategy opportunities
• Working closely with the MD and Operations Manager to contribute to the overall development of the business through innovation and understanding of where the business could take advantage of new opportunities due to trends, knowledge of government spend and insight from clients.
• Attend any exhibitions or networking events as appropriate
• Frequent check ins and working closely with Account Managers to proactively identify any case studies that can be created, marketing opportunities, producing assets for outreach etc
• Adhere to and promote the values of the company
• An active contributor to the Business Development team and the marketing of the business
• Proactively outreach to potential clients using Linkedin and AI tools and other methods of outreach.
• Clear plans of approach and achieving targets of leads generated.
• Lead and develop client plans with Account Managers to ensure we are bringing in new projects from a proactive approach

The successful candidate:

• Strong understanding of marketing and communications services and experience of building relationships with prospective clients for a service-related company
• Experience of building excellent relationships with clients through a clear understanding of their needs and how to respond proactively and intelligently to build sustainable relationships
• Demonstration of a commercial acumen and the ability to see opportunities in line with our client’s values and ethics
• Experience, knowledge and enthusiasm to utilise/exploit AI tools for outreach, lead generation, targeting, refining outreach strategies and implementing intelligence-based outreach with clear tracking and follow-up mechanisms in place.
• Ideally experience of working with or engaging public sector organisations
• Experience of bid and tender writing and processes
• Proactive and driven with a proven track record of achieving KPIs/targets
• Logical thinker who regularly solves problems by employing creative solutions
• Enjoys multi-tasking and has very strong personal organisation skills.
• Strong verbal and listening skills
• Strong team player who can engage, enthuse and develop through mirroring and mentoring you will have a positive approach.
• Highly professional approach to work with sound commercial acumen to contribute to developing new opportunities for the company.