CRM Systems Administrator

CRM Systems Administrator

Role: CRM Systems Administrator

Salary: Up to £35,000 per annum plus up to £5,000 annual bonus (paid quarterly) depending on level of experience

Location: Sheffield

Our client provides innovative solutions to help employers and their workforce

The role:

As primary system administrator for the company’s Sales CRM (currently Salesforce.com) & Customer Contact Management System (CCMS) (currently ConnectWise) platforms, the role holder will manage, lead and develop these systems to support business processes together with a continuous view on end reporting requirements. Consideration of user experience / behavior is key in order to generate accurate data on which business decisions can be made. A key focus of this role is to maximally leverage the functionality of these systems (automation, validation, reporting) in order to generate efficiency, productivity, meaningful data and excellent customer / user experience. A keen eye on ROI is always important.

  • Handle all administrative functions including user account maintenance, reports, dashboards, workflows and other routine tasks
  • Complete regular internal system audits and prepare for upgrades, staying ahead of vendor development cycles
  • Manage systems data feeds, inc inbound lead data and other integrations
  • Manage email marketing through segmentation of lists and monitoring of resulting performance
  • Manage large data sets, ensuring accuracy and de-duplication of records
  • Coordinate the evaluation, scope and completion of new development requests.
  • Work with management teams to establish suitable processes to support administrative, development, and change management activities
  • Assist in training of new users, and grow the systems skill set across the organization taking personal responsibility for adherence to processes
  • Generate reports & dashboards to provide management overview of sales performance (Sales CRM) & customer service / problem management trends (CCMS)
  • Act as the liaison between users, vendors and internal development teams
  • Translate business process requirements into workable system solutions (system fields management, automation, workflows & validation rules etc)
  • Create & maintain up to date system set up documentation for resiliency & business continuity purposes

The successful candidate:

Qualifications and Education Requirements:

  • Ideally a degree in Computer Science, Information Sciences or 5 years equivalent work experience
  • Salesforce expertise (preferred Salesforce Certified Administrator)

Preferred Skills:

  • ConnectWise expertise / experience
  • Email marketing expertise & data management
  • Strong attention to detail and excellent problem-solving skills
  • HTML skills
  • Able to thrive in a high-pressure environment and be capable of self-motivation
  • Excellent verbal and written communication skills
  • Experience and use of MS Office and CRM applications is essential.
  • Clean driving license & ability to fly essential.

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