Customer Service Administrator

Ref: 96-JH

Role: Customer Service Administrator

Salary: £24,000 Per Annum

Location: Staveley, Chesterfield

Hours: 09:00 – 17:00

Working Pattern: 35 hours, Monday to Friday

Benefits:

• 23 days annual leave plus bank holidays
• Pension scheme
• Financial support towards professional CII qualifications
• Regular training, personal development and structured CPD sessions
• Wellbeing and “happiness” perk schemes
• Internal mentoring and support structure
• Busy and engaging working environment
• Regular social events and opportunities for fundraising and volunteering
• 6 charity days per annum
• Strong focus on employee development, progression and long-term success

About the role:

An exciting opportunity has arisen for a Customer Service Administrator to join a busy and supportive office-based team. This role will involve providing administrative and customer service support to both new and existing clients, ensuring accounts are serviced to a high standard while supporting retention and renewal targets.

Key Responsibilities:

• Create and maintain system records for new business and existing clients
• Respond to client and insurer enquiries via telephone, email and written correspondence
• Issue renewals, policy documents, invoices and other relevant documentation
• Chase and process payments including cheque, credit card and direct debit
• Update and maintain accurate client records
• Assist with queries and referrals from other departments when required
• Manage personal and departmental diary systems, ensuring all tasks are up to date

The Successful Candidate:

• Strong interpersonal skills
• Excellent time management and organisational abilities
• Confident written and verbal communication skills
• Good computer literacy
• Analytical and problem-solving skills

Desirable:

• Previous office-based experience
• Experience within the insurance industry