Customer Service Advisor

Customer Service Advisor

Role: Customer Service Advisor

Location: Rotherham (office and home based)

Salary: £18,000 – £20,000 DOE

Company: Our client are a privately-owned business who manufacture and distribute quality healthcare equipment throughout the UK and internationally.

Duties:

  • Processing sales orders data inputting and queries
  • Providing excellent customer service to customers via phone and email
  • The accurate inputting of customer orders and quotations
  • Data inputting
  • Dealing promptly with customer issues and queries
  • Following queries through to a conclusion
  • Responsible for returns and collections
  • Dealing with POD’s
  • Liaise with other departments
  • Use the company computer systems for the process of the customer service department, and comply with all Standard Operating Procedures
  • Keep up to date with the products and services
  • To be proactive in resolving customer issues involving other departments as necessary

The successful candidate:

  • Strong customer focus: passionate about customers and the service we provide.
  • Has gained relevant experience in a customer service or administration role
  • “Can do” attitude, decisive with the desire to make things happen
  • “Go to” person to resolve daily issues and priorities. Shows initiative
  • Keen to take ownership and to be pro-active in improving efficiency and performance.
  • Credible and confident with customers, suppliers, staff colleagues.
  • Has a strong, confident personality with excellent communication skills.
  • Is a team player who likes to engage with and support business colleagues.
  • A hands-on, structured, and well organised approach, focusing on daily disciplines as well as monthly targets and deadlines.
  • Diligent and has a keen attention to detail. Work is precise and avoids administrative oversights.
  • Able to effectively multi-task and handle periods of high workload.
  • Able to use the sage system
  • Upselling may be required so some experience would be ideal

 Hours: 

Monday to Friday 40 hours (08:00 – 17:00 with an hour lunch / 08:00 – 16:30 with 30 min lunch)

Benefits:

  • 25 holiday days + bank holidays
  • Onsite parking
  • Medical Cover

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