Customer Support Specialist

Ref: 88

Role: Customer Support Specialist

Salary: £24,500

Hours: Full-time (35 hours per week, Monday to Friday)

Location: Leeds (Hybrid working – home and office-based)

Benefits:

• Unlimited access to nationwide gym facilities
• Annual on-site health check
• Modern, state-of-the-art office environment
• Excellent city centre location close to transport links
• Opportunity to join a brand-new team with strong career progression
• Supportive and collaborative working environment

This is an exciting opportunity for enthusiastic and customer-focused individuals to join a brand-new Contact Centre team in Leeds, offering the chance to make a real impact from the outset.

Key Responsibilities:

• Handle inbound and outbound customer interactions across multiple channels
• Manage customer correspondence in a timely and professional manner
• Build strong rapport with customers and clients, ensuring a positive customer journey
• Maintain accurate records using CRM systems
• Use diallers and contact centre platforms effectively to manage workload
• Work collaboratively with team members to achieve service targets
• Ensure high levels of accuracy and attention to detail in all tasks
• Adhere to company processes and compliance standards

The Successful Candidate:

• Previous experience within a customer service contact centre environment (essential)
• Previous experience in financial services and dialler experience (preferred)
• Experience handling inbound, outbound, and correspondence channels
• Strong communication and interpersonal skills
• Excellent attention to detail
• Comfortable using Microsoft Teams, Outlook, and CRM systems
• Experience with diallers and contact centre platforms
• Ability to manage workload effectively in a fast-paced environment
• A proactive and positive approach to customer service