Diary Coordinator

2 weeks ago

Ref: 99

Role: Diary Coordinator

Salary: £20,837 – £22,973

Working pattern: 40 hours per week (Flexible start / finish times available, on a rota basis)

Location: Doncaster

Benefits:

30 days + Bank Holidays

Company pension scheme

Private healthcare scheme

Annual company bonus (employee share scheme)

Flexible working arrangements including hybrid working

Staff social events

Professional mentoring scheme

Career related training and development opportunities

Joining our business in coordinating and managing our tenant relationships, this busy and varied role is pivotal to our internal and external stakeholder relationships with customers, colleagues and suppliers.

From downloading reports and actioning works orders, to engaging with contractors and keeping tenants informed, this busy, varied role requires a team player with great customer service skills and problem-solving capabilities. 

Responsibilities:

Assisting the Diary Coordinator

Calling tenants at rented properties

Completing updates about reports of calls and progress made

Following up contact with tenants via telephone call and sending out standard letters and emails

Scheduling appointments and advance bookings at tenanted properties

Effectively managing diary bookings including any late cancellations from tenants

Applying cancellation fees and informing tenants about any pending charges

Coordinating Locksmiths to attend properties

Raising works orders

Liaising with contractors

Skills and attributes:

Excellent organisational skills

A confident manner, especially on the telephone

Excellent customer service skills

Accurate data entry skills

Ability to undertake development opportunities and progress with an exciting, growing organisation

Systems:

Alto, HubSpot

Company and Culture:

Our growth is driven by investing in a more sustainable future for the UK’s Private Rental Sector, helping to cut down the UK’s carbon emissions and housing crisis with more economical homes at fair rent for all.

We understand that relationships are key to achieving our vision. Our dedication, care and respect for our people, tenants, suppliers, and investors has made our business what it is today. So, we empower our employees with flexible working arrangements, biannual People Development Plans, Private Healthcare options, a yearly performance-related share allocation scheme and real training and career development opportunities.

Glu Recruit LTD are an equal opportunities employer and are acting as a recruitment agent in the hiring of this role.

Glu Recruit LTD ensure that all qualified applicants are considered for employment in the role that they have applied for, and any other suitable opportunity that we advertise without regard to age, belief, colour, ethnic/national origin, gender identity, race, religion, sex, sexual orientation or based on disability. If you require any additional support to apply for this role, or any other role that we advertise please contact us directly for assistance.
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