French Speaking Service Desk Representative

French Speaking Service Desk Representative

Role: French Speaking Service Desk Representative

Salary: up to £22K per annum

Location: Derby

Hours:  Monday- Friday 07:30am- 16:30pm

Our client is an IT Managed Services Provider.

The role:

Key Responsibilities:

We are looking for a Service Desk Representative who will be responsible for the delivering and co-ordination of all IT services, ensuring high quality, consistent and professional approach.

  • Answer client calls via telephone and email.
  • Logging of service desk tickets, ensuring all the fields are completed, assigning the correct priority status to the call.
  • Logging support tasks with external support companies and suppliers. Seeing the task through to a satisfactory conclusion.
  • Proactively keep customers informed of progress.
  • Providing support to French clients

The successful candidate:

The successful candidate will provide an outstanding service to all our customers and build a great relationship with all International customers and partners and assist on all service requests.
As a successful candidate, you will have a great opportunity to work with 150+ Global companies and in return we will offer excellent development opportunities.

You will ideally be:

  • Customer service skills
  • Good problem-solving skills and analytical and diagnostic skills for problem resolution and root cause analysis
  • Good knowledge on the Microsoft products (Outlook, Excel, PowerPoint, etc.)
  • Ability to work as a part of a team
  • Ability to prioritise tasks and projects
  • Good numerical skills
  • Accuracy and attention to details
  • Self-motivated person who enjoys working in a fast-paced environment
  • Fluent in French

Glu Recruit are an equal opportunities employer.

    Please include your name and phone number.

    You accept the terms and conditions outlined in our privacy policy

    I consent to Glu Recruit retaining my details and contacting me.

    © Copyright 2021 Glu Recruit Ltd
    Our Cookie Policy | Our Privacy Policy | Our Modern Slavery Statement
    Website By Enhanced Marketing Group