German Speaking Service Desk Representative (Nights)

German Speaking Service Desk Representative (Nights)

  • IT
  • Derby

Role: German Speaking Service Desk Representative (Nights)

Salary: £18000-£22000 per annum

Shift pattern: 10:30pm- 6:00am

Location: Derby

Our client are a Managed IT Service Provider that provide IT solutions for businesses around the UK.

The role:

We are looking for a Service Desk Representative who will be responsible for the delivering and co-ordination of all IT services, ensuring high quality, consistent and professional approach.

The successful candidate will provide an outstanding service to all our customers and build a great relationship with all International customers and partners and assist on all service requests.

As a successful candidate, you will have a great opportunity to work with 150+ Global companies and in return we will offer excellent development opportunities.

Responsibilities:
• Answer client calls via telephone and email.
• Logging of service desk tickets, ensuring all the fields are completed, assigning the correct priority status to the call.
• Logging support tasks with external support companies and suppliers. Seeing the task through to a satisfactory conclusion.
• Proactively keep customers informed of progress.

The successful candidate:
• Customer service skills
• Good problem-solving skills and analytical and diagnostic skills for problem resolution and root cause analysis
• Good knowledge on the Microsoft products (Outlook, Excel, PowerPoint, etc.)
• Ability to work as a part of a team
• Ability to prioritise tasks and projects
• Good numerical skills
• Accuracy and attention to details
• Self-motivated person who enjoys working in a fast-paced environment
• Fluent In German
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