Role: Healthcare Service Manager

Salary: £25,000 – £30,000 per annum depending on experience

Location: Sheffield

The role:

Responsibility for delivery and development of the Direct Care service.

Assisting clinics & patients with orders, enquiries,

troubleshooting devices, including handling e-mails, phone

calls, video calls, texts, language line.

Responsible for the quality control and quality management

of the Direct Care service, including

customer surveys; subsequent action plans and delivery on

service improvements.

Engaging with potential and new clinics (in conjunction with

the Commercial team), following through the roll out and

implementation at new customer clinics including liaison

with data protection, IT, clinicians, procurement and

patients.

Managing human resources for the Direct Care

service including quantifying and planning human resource

needs as the service develops and assuming line

management responsibility for future Direct Care

Customer Support personnel.

Helping generate overviews, costings, targets and reports,

identify trends and opportunities for service improvements/

developments.

Working closely with the Marketing team to develop

Direct Care materials and marketing campaigns.

Build and maintain expertise on products, provide

assistance at customer/ recipient meetings where technical

support is required and support internal colleagues in

technical and product knowledge.

Providing administration support to the Clinical team,

including updating the clinical database, adding new data &

contacting clinics for more information.

Working alongside Operations and Clinical teams on

complex product orders, including chaperone of the custom

made device process.

The successful candidate:

Will have experience in the healthcare/medical sector and be highly skilled in customer service. You will ideally have experience of handling technical enquiries relating to a product/service.

Essential:

Planning and Organising: Ability to prioritise tasks and time;

Analytical and Judgement: Is self-confident and understands own strengths and weaknesses;

Communication and Relationships: Fits in well as peer and contributes positively as part of team; Shares information; Seeks help and advice where necessary; Listens to the ideas of others;

Demonstrates initiative and service development experience

Good presentation skills

Communicates easily on paper with clarity, good spelling and grammar;

Attention to detail

Problem solving

Good general education demonstrating a suitable level of literacy and numeracy e.g. Maths, Science and English at GCSE grade C or above, or equivalent; Interpersonal Skills; IT Training (MS Office)

Desirable:

Line management experience

Budget management experience

Glu Recruit are an equal opportunities employer.