Role: Healthcare Service Manager
Salary: £25,000 – £30,000 per annum depending on experience
Responsibility for delivery and development of the Direct Care service.
Assisting clinics & patients with orders, enquiries,
troubleshooting devices, including handling e-mails, phone
calls, video calls, texts, language line.
Responsible for the quality control and quality management
of the Direct Care service, including
customer surveys; subsequent action plans and delivery on
Engaging with potential and new clinics (in conjunction with
the Commercial team), following through the roll out and
implementation at new customer clinics including liaison
with data protection, IT, clinicians, procurement and
Managing human resources for the Direct Care
service including quantifying and planning human resource
needs as the service develops and assuming line
management responsibility for future Direct Care
Customer Support personnel.
Helping generate overviews, costings, targets and reports,
identify trends and opportunities for service improvements/
Working closely with the Marketing team to develop
Direct Care materials and marketing campaigns.
Build and maintain expertise on products, provide
assistance at customer/ recipient meetings where technical
support is required and support internal colleagues in
technical and product knowledge.
Providing administration support to the Clinical team,
including updating the clinical database, adding new data &
contacting clinics for more information.
Working alongside Operations and Clinical teams on
complex product orders, including chaperone of the custom
made device process.
The successful candidate:
Will have experience in the healthcare/medical sector and be highly skilled in customer service. You will ideally have experience of handling technical enquiries relating to a product/service.
Planning and Organising: Ability to prioritise tasks and time;
Analytical and Judgement: Is self-confident and understands own strengths and weaknesses;
Communication and Relationships: Fits in well as peer and contributes positively as part of team; Shares information; Seeks help and advice where necessary; Listens to the ideas of others;
Demonstrates initiative and service development experience
Good presentation skills
Communicates easily on paper with clarity, good spelling and grammar;
Attention to detail
Good general education demonstrating a suitable level of literacy and numeracy e.g. Maths, Science and English at GCSE grade C or above, or equivalent; Interpersonal Skills; IT Training (MS Office)
Line management experience
Budget management experience
Glu Recruit are an equal opportunities employer.