Housing Officer

Ref: 681

Role: Housing Officer

Salary: £16.30 per annum

Located: Doncaster

Hours:- Monday to Friday (3 days office, 2 days home)

8 week contract (possibility to extend)

Job Purpose:

Working in an area based housing team and providing a comprehensive estate and tenancy management service to the tenants covering a defined geographical area including tenancy enforcement and support. The work involves working with partners within the geographical area to sustain tenancies and create strong and vibrant communities. The job involves visiting tenants in their homes on a daily basis and attending local meetings with partners and the public.

Day to day duties and responsibilities:

• Respond to complainants of anti-social behaviour and breaches of tenancy within the company’s prescribed timescales as set out in the Tenancy and Estate Management Policy.
• Feedback progress and outcomes to complainants and other associated parties in respect of anti-social behaviour cases and/or tenancy breach cases through personal contact and/or multi agency meetings to ensure optimum customer satisfaction.
• Take swift and appropriate tenancy enforcement action on tenants who are in breach of their tenancy agreement using the most appropriate method of enforcement and utilising all the tools and powers available to us.
• Keep accurate and detailed records using the housing management IT system in relation to estate and tenancy management cases to ensure information and actions are documented and audited.
• Liaise with Legal Services and provide clear instructions on legal enforcement action, prepare a case for court when necessary in liaison with Legal Services, which includes; providing written statements for court, obtaining statements from witnesses/complainants and where necessary attending court to ensure all relevant information and evidence is presented at court with the aim of achieving a successful outcome.
• Identify vulnerable persons and issues around safeguarding children and adults and deal with these by completing vulnerable victim risk assessments, undertaking safeguarding referrals to the relevant authority and undertaking support referrals to relevant agencies to ensure vulnerability and safeguarding issues are minimised and managed effectively.
• Coordinate and lead on regular and targeted estate walks within the geographical area and take appropriate action on issues identified.
• Take responsibility for resolving or reporting into the Building Manager any Health and Safety issues identified during visits.
• Contribute and lead on local plans and targets for the geographical area including identifying local issues, attending local meetings and contributing to the delivery of locally agreed measures and targets.
• Attend local multi agency meetings such as PACT (Police & Communities Together) meetings, TARA (Tenant & Resident Association) meetings and other regular or one off meetings pertinent to the issues within the geographical area to contribute to local issues and assist in resolving those issues.
• Work with staff in Property Services in respect of the delivery of improvement schemes and day to day repairs and maintenance where additional liaison and support is required for tenants to ensure the smooth delivery of services.
• Liaise with other enforcement officers with the client, such as Income Management Officers and gas servicing enforcement, to ensure a joined up and efficient approach to enforcement is delivered.
• To work with Housing Assistants, Income Management Officers and partner agencies to ensure that vulnerable tenants are helped to maintain their tenancies.
• Where appropriate, provide low level income management support and advice as part of providing a seamless customer service.

The successful candidate:

Essential:

• Sound knowledge of housing management in particular tenancy and estate management
• A basic knowledge of legislation surrounding housing and tenancy management and legal grounds for enforcing tenancy conditions.
• Clear understanding of the principles of customer care.
• Experience of working with customers face to face and visiting customers in their homes.
• Experience of maintaining computerised systems and keeping accurate and detailed records.
• Full valid driver’s license

Desirable:

• NVQ level 3 in Customer Care, Housing and/or Administration or equivalent.