IT Project Engineer

IT Project Engineer

Role: IT Project Engineer

Salary: £28,000 – £33,000 per annum

Location: Chesterfield

Our client are award winning experts in their field.

The role:

As a Project Engineer, you will implement a wide range of technical solutions for customers – new / upgrade of existing IT infrastructure, such as installation, migration and troubleshooting for solutions including server infrastructures, network infrastructure, cloud and telephony platforms.

You will become the preferred engineer to a set of specified accounts.

You will work closely with the Operations Manager, Technical Architect, and Tech Pre-sales to ensure all projects are delivered efficiently to the customer’s satisfaction.

The key duties and responsibilities of this position are as follows:

  • To deliver highly technical solutions across a wide spectrum of environments
  • Work closely with the customer to provide a successful relationship and excellent customer service
  • Deliver IT Projects in a timely manner, meeting agreed timescales
  • Provide regular, accurate and concise updates to the customer
  • Set up and maintain the customer documentation for each client to ensure knowledge is shared across the business
  • Provide input during project planning stage that may benefit from customer knowledge
  • Attend client meetings as a technical advisor
  • Work with all areas of the business to deliver a successful project
  • Record all works within the ticketing system ensuring that regular updates are placed on all assigned open tickets
  • Prioritise and categorise tickets to provide efficient progression
  • Ticket ownership end-to-end throughout its life cycle
  • Logging calls with 3rd party companies
  • Provide recommendations for network/system improvements to the Account Manager
  • Proactively identify issues before they arise as well as identifying any recurring tickets (i.e.) problems
  • Aid in the creation and management of a technical Knowledgebase
  • Provide technical training or assistance to other members of staff as and when required
  • Support and follow processes to provide a consistent approach to customer service and within the team
  • Maintain a professional attitude at all times when representing the business
  • Work to the agreed KPI’s set (individually/team)
  • Deal with other issues or requests required by the business

The successful candidate:

  • Ideally, a minimum of 5 year’s experience in an IT environment
  • Minimum of 3 year’s experience in an Implementation role
  • Formal Microsoft Accreditation
  • Active Directory
  • Windows Server
  • Microsoft Exchange
  • Working knowledge of virtualisation – preferably using VMware
  • Strong Networking knowledge with multiple technologies
  • Self-motivated and enthusiastic
  • Excellent communication skills/written & verbal.
  • Ability to provide timely and accurate record of works.
  • Excellent customer service
  • Good technical problem solving skills.
  • Ability to work effectively and efficiently alone or as part of a team.
  • Adaptable and Flexible
  • Remain calm and punctual under pressure

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