Legal Support Assistant

Legal Support Assistant

Role: Legal Support Assistant

Salary: Up to £17K DOE

Location: Chesterfield

Our client has been delivering exceptional service to its customers for over 40 years.

The role:

To assist the Employment Law team with new employment enquiries and ongoing cases by undertaking a diverse range of integral administrative and case related tasks.

Accountabilities:

  • To undertake telephone calls in accordance with instructions, internal procedures, systems and prescribed timescales.
  • To support and assist on employment cases in accordance with instructions, company protocols and procedures.
  • To work as part of a team to answer incoming calls and provide administrative support for other members of the team as required.
  • To undertake allocated tasks and project work within prescribed timescales.
  • To conduct legal and factual research in line with specific requirements.
  • To undertake ad-hoc admin tasks and provide cover within the Admin team, as required.

Duties and responsibilities:

  • To undertake printing, photocopying and scanning tasks as required.
  • To prepare documents in accordance with instructions and guidance.
  • To process, verify and ensure, as far as possible, accurate information is recorded.
  • To follow up on new instructions and positively contribute to caseload retention.
  • To pro-actively work on individual employment tasks within task list in accordance with defined instructions.
  • To coordinate internal and external events, as required.
  • To meet, greet & serve as a point of contact for clients, as appropriate.
  • To arrange the provision & return of original documents as required.
  • To undertake relevant research and present relevant findings in an agreed format.
  • To ensure the accuracy of all internal and external communications at all times; seeking guidance as and when appropriate.

The successful candidate:

  • Experience in a client facing role
  • Knowledge of Microsoft Word, Outlook and Case Management Systems
  • Excellent communication skills
  • Ability to work to strict deadlines and timescales
  • Excellent organisational skills
  • Ability to ensure that the highest standards of quality and client care are consistently achieved
  • Good prioritisation skills
  • An aptitude for accuracy and attention to detail
  • Pro-active approach to problem solving

Familiarity and practical experience of use of legal research materials in both hard copy and electronic form is desirable.

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