Mortgage Underwriter Support (12 month Fixed Term Contract)

Mortgage Underwriter Support (12 month Fixed Term Contract)

Role: Mortgage Underwriter Support (12 month Fixed Term Contract)

Salary: DOE

Location: Mansfield

Our client is an independent financial services organisation, who are highly regarded for their exemplary customer service.

We have a unique opportunity for someone to join our clients’ team as an Underwriter Support on a 12 month Fixed Term Contract.

Main Duties:

  • To provide effective support to the Mortgage Underwriters from receipt of mortgage application through to issuing of the Mortgage Offer up to legal completion.
  • Effectively process mortgage applications which includes gathering and analysing applicant information, proactively chasing all documentation required, instructing references, undertaking and reviewing credit searches and processing fee payments.
  • Effectively handling inbound and outbound telephone calls, email and postal communications with applicants, solicitors and intermediaries.
  • Provide a professional, personalised and efficient service to both new and existing mortgage customers by taking personal ownership of customer queries ensuring appropriate outcomes are provided.
  • To contribute to the ongoing development of the IT systems by participating in IT system testing
  • To carry out a variety of mortgage administrations tasks as and when required.

The successful candidate will ideally have:

  • 2 years working in an administration role
  • 2 years working in a customer services role
  • Organisational skills with the ability to prioritise
  • Good written and verbal communication
  • Excellent attention to detail
  • Team player
  • Honesty, integrity and commitment
  • Confidentiality
  • Mortgage knowledge/experience desirable however not essential

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