Operations Director (creative agency)

2 weeks ago

Ref: 69

Role: Operations Director (creative agency)  

Salary: up to £60K DOE

Location: Manchester ( Wigan)

Hours: Monday to Friday

We’re looking for a talented Operations Director to join our team, to manage and maintain the operations of the business, identify ways to improve our systems and processes and work with the team to oversee major agency operations.

This role would suit somebody who thrives in a fast-paced environment, is passionate about e-commerce/DTC brands/technology and is likely from an operations background.

Experience and skills:

  • Team management of a creative, marketing or technology agency
  • Experience w/ contracts, budgets, timelines, resources, and staffing
  • Identifying ways to improve systems and process
  • Managing developer and designer resources, both internal and remote freelancers
  • Work well with people and understand how to make their jobs easier
  • Negotiating and/or dealing with client requests
  • Timeline management
  • Passion for, and understanding of E-commerce, Design & Technology
  • Project management capabilities

Key responsibilities:

  • Work directly with account managers and CEO to oversee agency operations
  • Improve agency profitability through resource management, budgeting and streamlining systems
  • Identify when to hire freelancers, contractors or new team members
  • Collaborate with CEO to improve agency operations
  • Oversee and work alongside project managers to plan resources and utilisation of staff
  • Manage / document processes and hold team members, including the CEO, accountable
  • Assist with project scope creation and creating estimates
  • Sending contracts and SOWs to clients
  • Work with bookkeeper to ensure invoices are paid
  • Oversee time tracking and reporting for all team members
  • Track project profitability. Create reports and present problems/solutions to the CEO
  • Track project milestones and deadlines for key accounts
  • Identify problems with the agency and ideas on how to fix them
  • Engage with clients to ensure they are happy with our services
  • Engage with employees to ensure they are happy with their jobs
  • Oversee our relationships with partner companies


  • We are looking for team members to contribute, improve and optimise our process, as well as bring new ideas and strategies to client projects.
  • At least 3+ years agency or client services experience
  • Operations or team management experience a MUST
  • E-commerce and/or web development experience preferred
  • Know how to “talk the talk” with designers and developers.
  • Exceptional communication or organisational skills
  • Proficient in Google Apps, Monday, Bugherd, Slack, Clockify and other project management tools


  • We’re a small but amiable lot. We ensure you’re well looked after with lunch (and maybe even a cheeky beer) from your very first day.
  • There’s also room to grow. You’ll get a LOT of training from some of the best in the game.
  • When you’re ready to take on new challenges, we’ll create a career development plan together – helping you grow with us.
  • Get a slice of the good life. With flexible working hours, regular company events, and even a monthly massage (from a trained professional, we promise), there’s a lot of living to be done in that work-life balance.
  • From a free holiday on your birthday to a super-cool working environment (not to mention working from home perks), we’re a small company with big benefits.
  • Accrue an additional 1 day annual leave per year that you work with us
  • Access to free mental health counselling, GP Apts etc
  • Working 1-2 days per week in the office with the rest WFH
  • Apple equipment
Glu Recruit LTD are an equal opportunities employer and are acting as a recruitment agent in the hiring of this role.

Glu Recruit LTD ensure that all qualified applicants are considered for employment in the role that they have applied for, and any other suitable opportunity that we advertise without regard to age, belief, colour, ethnic/national origin, gender identity, race, religion, sex, sexual orientation or based on disability. If you require any additional support to apply for this role, or any other role that we advertise please contact us directly for assistance.
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