Operations Planner (18mth Fixed Term Contract)

Role: Operations Planner (18 month fixed term contract)

Salary: £24,700 – £27,800 Per Annum DOE

Located: Sheffield

Hours:  08:45 – 17:00

Working Pattern: Monday – Friday

Benefits:

• Competitive Commission scheme
• 33 Holidays (including bank holidays)
• Free Holiday on your Birthday
• 5- and 10-year Long Service Award
• Flexi-time policy
• Contributory Pension Scheme
• 2 x basic wage death in service benefit
• Opportunities for development
• Private on-site gym facilities
• Westfield Health
• Eye Test Vouchers

Our client are experienced in the lifting equipment sector. The services they offer include maintenance, breakdowns, repair, modernisation, and certification of lifting equipment.

Our client are looking for somebody to provide a pro-active and efficient customer care service package to existing and potential customers, by ensuring that all enquiries are resolved efficiently, effectively and within the department’s service level commitments, striving to continuously improve processes and procedures.

The role:

• Provide excellent customer service in line with our departmental standards, procedures, and guidelines.
• Coordinate Preventative maintenance and breakdown visits utilising our planning software.
• Sourcing and requesting appropriate resource for the job, engineers, plant etc.
• Placing orders to suppliers and chasing when applicable
• Organising despatch of parts for delivery or collection.
• Maintain customers’ records.
• Deal with customer queries professionally and efficiently.
• Assisting with the contract renewal process
• Taking ownership of jobs and seeing through to completion
• Updating our software systems
• Track and manage costs on jobs.
• Any other duties as reasonably required.

The successful candidate:

• Experience in a customer service role.
• Ability to work under pressure and deal with challenges in a professional and calm manner.
• Excellent communication skills and demonstrate ability to communicate with people face to face, on the telephone, and via written communication.
• Ability to take ownership for all customer service-related enquiries received and see through to full resolution.
• Confidence to use initiative and make sound commercial decisions.
• Flexibility and ability to prioritise.
• Fully conversant with Microsoft Word, Outlook, and Excel