Property Account Manager

Property Account Manager

Role: Property Account Manager

Salary:  £18,500 per annum, with an OTE of £25,000 (performance related bonus)

Location: Sheffield

Our client provides an automated web-based system, to the estate agency sector, enabling them to be more efficient and save money.

The role:

  • Answering in-bound calls from agents, prospective tenants and guarantors and assisting them in the referencing process
  • Making outbound calls to ensure agents are happy  and knowledgeable on the system
  • Running online training sessions using Zoom or Join Me on the business, insurance products, utilities etc etc
  • Recording training sessions and posting them on our platform
  • Educating agents on the additional products and services available via the platform
  • Ensuring high retention rates
  • Building strong and lasting relationships with users
  • Working as a team to improve service plans and incentives
  • Answering emails to the general inbox and processing manual reference responses
  • Manning the Live Chat function on the platform
  • Managing the closed Facebook page and other social media

The successful candidate:

  • Experience in the lettings industry is preferred
  • Account management experience is essential
  • Excellent verbal and written communication skills
  • Professional and Courteous
  • Highly organised and able to work on own initiative to complete the range of tasks required
  • Flexible and willing to work outside core business hours as required
  • Attention to detail
  • Self motivated with excellent organisation skills and the ability to plan, manage and deliver projects and produce work to a deadline
  • Strong problem solving skills
  • PC skills essential

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