Property Account Manager

Property Account Manager

Role: Property Account Manager

Salary: Basic of up to £22000 per annum + commission earn up to £650 per month

Location: Sheffield

Our client provides an automated web-based system, to the estate agency sector, enabling them to be more efficient and save money.

The role:

We have an exciting opportunity to join a family run business that is growing rapidly. This role has the potential to really make it your own.

  • Answering in-bound calls from agents, prospective tenants and guarantors and assisting them in the referencing process
  • Customer Retention in line with individual and departmental KPI’s
  • Achievement of revenue & margin growth targets on a Monthly, Quarterly and Annual basis
  • Making outbound calls to ensure agents are happy and knowledgeable on the system
  • Running online training sessions using Zoom or Join Me to learn more about the insurance products and utilities
  • Recording training sessions and posting them on our platform
  • Understanding customer growth from the existing account base through cross-selling and up-selling
  • Working as a team to improve service plans and incentives
  • Answering emails to the general inbox and processing manual reference responses
  • Manning the Live Chat function on the platform
  • Managing the closed Facebook page and other social media

The successful candidate:

The successful candidate will ideally have experience in the property industry or property industry knowledge.

  • Experience in the letting industry is mandatory
  • Excellent verbal and written communication skills
  • Professional and Courteous
  • PC skills essential
  • Customer service skills
  • Commercial awareness
  • Ability to speak with customers

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