Reconciliation Clerk – Fixed Term Contract

Ref: 220-JH

Role: Reconciliation Clerk

Salary: £27,203 Per Annum

Location: Sheffield – Hybrid

Contract: Fixed Term until December 2026 initially

Benefits

• Competitive salary and pension scheme
• Hybrid and flexible working
• Cycle to Work scheme
• Health and wellbeing portal
• Employee Assistance Programme
• Blue Light and NHS discounts
• Discounts on gym memberships, cinema tickets, restaurants, holidays, shopping and more

The role

Glu Recruit is recruiting for an experienced Credit Controller to join a well-established organisation in Sheffield on a fixed-term maternity cover contract.

You’ll manage a portfolio of customer accounts, taking responsibility for collecting outstanding debt, resolving payment queries and maintaining accurate financial records while delivering a high standard of customer service.

Key responsibilities:

• Manage a portfolio of customer accounts and proactively collect outstanding debt
• Investigate and resolve payment queries and disputed invoices
• Resolve deductions and account discrepancies
• Maintain accurate and up-to-date customer records
• Process and allocate customer payments
• Manage customer refunds
• Review accounts placed on credit hold
• Support cash reconciliation activities
• Monitor shared inboxes and customer portals
• Respond to customer queries within agreed service levels
• Ensure monthly processing deadlines are achieved
• Build strong relationships with customers and internal stakeholders
• Identify opportunities to improve credit control processes and service delivery
• Support wider Credit Control projects and activities as required

The successful candidate

• GCSEs or equivalent at Grade C/4 or above, including Maths and English
• Previous experience within a finance environment, ideally Accounts Receivable or credit control
• Experience handling high-volume transactions and cash collection activities
• Comfortable working with large and complex financial data sets
• Confident using finance systems such as SUN, Microsoft Dynamics or equivalent
• Strong Microsoft Office skills
• Excellent communication and stakeholder management skills
• Confident building customer relationships and negotiating positive outcomes
• Highly organised with excellent attention to detail
• Able to prioritise competing demands and meet deadlines
• Comfortable resolving issues in a fast-paced environment
• Collaborative team player with a strong customer-service approach