Sales Co-ordinator

Sales Co-ordinator

Role: Sales Co-ordinator

Salary: £21K DOE

Location: Dewsbury

Hours: Mon- Friday 8am- 5pm

This is working for our client a UK distributor.

The role:

As a Sales Co-Ordinator, you will be responsible for the processing of incoming customer requests & Orders, producing purchase orders, liaising with transport regarding incoming deliveries and advising customers throughout each stage of the process.

Generating a daily plan that encompasses all product areas, you’ll pro-actively analyse, action & resolve any potential issues ensuring full customer satisfaction

Additionally, you’ll continually challenge and change existing processes and procedures to enhance the performance of our client’s supply chain and logistics function.

  • Dealing with incoming queries both over the telephone and face to face
  • Administration of orders and quotations
  • Ensuring delivery dates are met
  • Planning effective and efficient deliveries of products to customers
  • Liaising with delivery drivers to ensure on time deliveries are met and customers are updated throughout the full order and delivery process
  • Handling ‘service exceptions’ & resolving customer queries
  • To record and action non conformances
  • To work closely with both the internal team and external partners to identify opportunities to enhance our service.

The Ideal candidate:

  • Successful candidates will possess sales and customer service experience and be accustomed to meeting and exceeding customer expectations. A good telephone manner, planning and communication skills are essential
  • You will be positive, enthusiastic and motivated enjoying the buzz and challenge of a fast paced environment. Skilled at prioritising and enjoy building relationships with customers and the internal team
  • Computer literate essential. Experience of SAGE not essential but desirable.
  • Experience of delivery planning desirable but not essential

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