Sales Support Executive

Sales Support Executive

Role: Sales Support Executive

Salary: £17,000 per annum

Location: Sheffield

Our client is a UK wide supplier with 36 years of industry experience. With a strong reputation and a focus on the highest possible customer service levels.

The role:

Managing client orders from the moment they are placed, until delivery has taken place. You will work closely with the sales team to ensure a smooth order process and make sure the client journey is an impressive one. This is a fast-paced administrative element requiring great attention to detail.

Main duties include but not limited to:

  • Producing and sending all order paperwork. Amending if needed
  • Checking all paperwork from customers and suppliers
  • Keeping server based job bags all up to date with any and all communication and notes
  • Artwork proofing and amending if required
  • Chasing outstanding approvals
  • Making any changes mid job
  • Managing any minor issues, escalating to sales / management if required
  • Chasing and confirming delivery dates will be met. Updating clients regularly
  • Handover all delivered jobs to accounts for invoicing
  • Any other duties as and when required.
  • Contacting lapsed clients to bring them back on board. Reaching out to businesses we have yet to deal with and building business.

The successful candidate:

  • Ideally (but not essentially) have experience within a fast paced industry. Any experience in the print/stationary industry would be advantageous.
  • Be enthusiastic and passionate. An engaging personality with a good sense of fun and humour.
  • Have a confident phone manner and strong email skills.
  • Be highly organised and able to perform well under pressure.
  • Be able to work independently or as part of a team
  • Have good IT Skills and ideally (but not essentially) previous experience of a business management system. Microsoft Office package knowledge should be a given.

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