Scheduler

Ref: 102

Role: Scheduler

Salary: £23K per annum

Location: Sheffield

Hours: Monday- Friday

Role:
Schedulers will act as the key point of contact for engineers ensuring work is efficiently and effectively planned and co-ordinated. The post-holder will administer and manage reactive and planned fabric, mechanical and electrical works within a designated geographical area. The Scheduler will focus on continuous improvement, speed and proficiency of internal processes ensuring client expectations are achieved whilst keeping engineer non-productive time to an absolute minimum.

Level 1 Duties

• Understand client service level agreements including budgets and rates.
• Plan/co-ordinate/allocate engineer workload in line with client SLA’s & KPIs ensuring non-productive time is kept to a minimum. Ensure allocations match engineer skills and experience.
• Liaise with client sites and record access arrangements. Escalate access issues or problems.
• Plan & administrate joint visits with other specialist contractors.
• Administer site and parking permits.
• Update client portals and internal systems to provide clarity on all jobs ensuring opportunities for chaser queries are minimum.
• Providing real time approval of engineer timesheets through WFM.
• Co-ordinate the life cycle of works in progress including reviewing and actioning red reports, checking worksheets, parts orders, budgets and client orders to ensure the clients’ invoice can be processed efficiently.
• Request budget uplifts.
• Escalate work-in-progress/engineer issues to Team Leaders and Managers when required.
• Provide support to engineers on process issues including assistance with IT and process coaching (including PDA support and client logging in/out requirements).  Escalate to Team Leaders if unable to resolve.
• Develop a good working relationship with engineers. Provide effective communication.
• General administration support – data input, email management, photocopying, scanning etc.
• Provide work-in-progress updates to internal and external customers.
• Report engineers’ absence to Team Leaders and manage engineer holiday requests including ensuring necessary cover has been arranged.
• Participate on the out of hours call out rota when it is your turn to do so defined by the current rota schedule.
• Carry out other duties consistent with the job-holder’s knowledge and skills which are necessary for the satisfactory completion of contracts or business goals.
• Comply with the Company’s equal opportunities policy and all other policies designed to protect employees or clients from unequal treatment or harassment.

PERSON SPECTIFICATION

Competencies

Level 1

• Teamwork/building
• Self-confidence/resiliency
• Problem Solving
• Decision Making
• Planning and organising
• Good Communication
• Basic Microsoft Office Skills 

Core Qualities & Attributes 

Level 1

• Reliability – responsible and dependable.
• Independence – able to manage own workload with minimum supervision.
• Good time management skills with the ability to prioritise effectively.
• Attention to detail – job requires being accurate in interpreting and communicating commercial details. Accurate data input requirements on internal and external work management systems.
• Commitment to serving clients at the highest level.
• Solutions orientated.
• Basic level of commercial and financial acumen.