Service Administrator

1 week ago

Role: Service Administrator

Salary: £20,000-£22,000

Hours: Monday-Friday 9am-5pm

Location: Rotherham

The role:

  • Process all new contracts
  • Complete all call closing to ensure customers reports are received quickly and any further actions are passed to coordination
  • Ensure all stock is booked out to jobs and charged for correctly and within profit guidelines
  • Implement new service renewal costs and invoicing
  • Provide internal account management to key accounts for reporting, queries and working with the external account management team
  • Liase with engineering team to ensure sufficient van stock is maintained to adhere to First time Fix KPI’s
  • Ensure customer management system contains clean and accurate customer data
  • Contact customers for any purchase order requirements for invoices
  • Ensure engineers have access to customer information before their attendance

 

To be successful you will have the following abilities or qualifications:

  • Great attention to detail
  • Extremely organised due to be a multi task role with key targets being met
  • Ability to prioritise calls to meet targets effectively
  • Understand how key performance targets are measured and how they can be met and improved
  • A good understanding of Geographical locations
  • Great customer service skills and communication skills
  • A team player
  • Good knowledge of Microsoft Outlook, Word and Excel
  • Previous experience in a similar role is an advantage but not essential as full training will be provided
Glu Recruit LTD are an equal opportunities employer and are acting as a recruitment agent in the hiring of this role.

Glu Recruit LTD ensure that all qualified applicants are considered for employment in the role that they have applied for, and any other suitable opportunity that we advertise without regard to age, belief, colour, ethnic/national origin, gender identity, race, religion, sex, sexual orientation or based on disability. If you require any additional support to apply for this role, or any other role that we advertise please contact us directly for assistance.
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