Service Administrator

Role: Service Administrator

Salary: £20,000-£22,000

Hours: Monday-Friday 9am-5pm

Location: Rotherham

The role:

• Process all new contracts
• Complete all call closing to ensure customers reports are received quickly and any further actions are passed to coordination
• Ensure all stock is booked out to jobs and charged for correctly and within profit guidelines
• Implement new service renewal costs and invoicing
• Provide internal account management to key accounts for reporting, queries and working with the external account management team
• Liase with engineering team to ensure sufficient van stock is maintained to adhere to First time Fix KPI’s
• Ensure customer management system contains clean and accurate customer data
• Contact customers for any purchase order requirements for invoices
• Ensure engineers have access to customer information before their attendance

To be successful you will have the following abilities or qualifications:

• Great attention to detail
• Extremely organised due to be a multi task role with key targets being met
• Ability to prioritise calls to meet targets effectively
• Understand how key performance targets are measured and how they can be met and improved
• A good understanding of Geographical locations
• Great customer service skills and communication skills
• A team player
• Good knowledge of Microsoft Outlook, Word and Excel
• Previous experience in a similar role is an advantage but not essential as full training will be provided