Service Supervisor

Ref: 116

Role: Service Supervisor

Location: Warrington

Salary: Up to £50,000

Hours: Full Time, Permanent

Benefits:

• Competitive salary
• 25 days annual leave, increasing to 30 days with length of service, plus 8 bank holidays
• Company pension with increasing employer contributions
• Life insurance
• Medical cashback plan
• 24/7 GP access
• Enhanced family-friendly leave
• Employee Assistance Programme (EAP)
• Eyecare vouchers
• Long Service Awards
• Recruitment referral scheme
• Ongoing training and career development opportunities

Our client is looking to recruit a Service Supervisor to join their busy Warrington operation. Working closely with the Service Manager, this varied role combines office-based responsibilities with field support, ensuring engineers are effectively coordinated, customers receive an excellent service and operational performance targets are achieved.

Key Responsibilities:

• Oversee the day-to-day management and coordination of Service Engineers and Field Technicians.
• Provide technical support and guidance to the service team.
• Plan and optimise engineers’ routes to maximise productivity and minimise travel time and costs.
• Ensure all scheduled maintenance visits are completed each month.
• Monitor and improve engineer productivity and performance.
• Manage lift call-outs, investigate recurring faults, liaise with customers and coordinate effective solutions.
• Ensure isolated lifts are returned to service as quickly as possible, minimising downtime.
• Coordinate internal and external training while supporting the ongoing development of the engineering team.
• Carry out maintenance audits and ensure compliance with Health & Safety standards.
• Provide customers with technical support and coordinate repair and improvement works where required.

The Successful Candidate:

• Previous experience as a Service Engineer or Repairs Engineer within the lift industry.
• NVQ Level 3 in Lift Engineering or equivalent experience.
• Alternatively, a background in Mechanical or Electrical Engineering will be considered.
• Previous supervisory or team coordination experience would be advantageous, although training will be provided.
• Strong organisational, communication and problem-solving skills.
• Full, clean UK driving licence.
• Right to work in the UK.