Service Support Administrator

Ref: 823

Role: Service Support Administrator

Salary: £24,000  

Located: Rotherham

Hours: Monday to Friday (9am – 5pm)

Benefits:

• 25 days holiday + bank holidays
• Company pension

The role:

• Generate accurate & detailed invoices
• Ensure all invoices comply with company policies and customer specific requirements
• Upload invoices and supporting evidence to customer portals
• Monitor portals for submission confirmations, corrections or additional requests
• Gather and attach necessary supporting evidence such as service reports, photographs or customer approvals
• Verify that all documentation meets contractual or legal requirements
• Maintain accurate records of all invoicing activities including system updates affecting invoicing
• Ensure compliance with applicable tax regulations and company standards
• Collaborate with internal teams to ensure invoicing accuracy and resolve discrepancies
• Act as a point of contact for customer inquiries related to invoices or portal submissions
• Identify and recommend process improvements for faster and more accurate invoicing
• Assist in implementing tools or systems to streamline invoicing tasks
• Update internal systems with accurate data related to service operations, contracts and customer information
• Regularly review and audit system data to ensure consistency, accuracy and compliance with company standards.

The successful candidate:

• Experience in a similar invoicing or administrative role preferably in the repairs or maintenance industries.
• Familiarity with customer portals and electronic invoicing systems
• Strong proficiency in MS Office (especially Excel) and accounting software
• Strong organisational skills and attention to detail
• Excellent communication skills for liaising with customers and internal teams.
• Ability to meet deadlines in a fast paced environment