Support Co Ordinator

1 week ago

Role: Support Co Ordinator

Salary: 9.90 per hour

Location: Sheffield

Length of Contract: 3 months with possibility to move to permanent role

Working pattern: Initially Monday to Friday 37 hours/week. Start anytime between 8am to 6pm to progress to 5 days over 7 with 1 shift start at 2pm -10pm

Our client is a leading health & wellbeing company who help organisations and their people perform at their best by managing their health.

The role:

  • Deal with all clients calls in a professional and sensitive manner
  • Dealing with queries, setting up diaries and liaising with area managers
  • Follow guidelines to ensure all calls are answered in an concise and confidential manner
  • Ensure all information taken from calls is accurately logged on the system and, where necessary, warm transferred or referred on appropriately for action.
  • Ensure all information is handled in a confidential and sensitive manner.
  • Deal with varied Administration duties key to the role.
  • Answer calls to the HELP Employee Assistance™ helpline as required, welcoming callers to the service, providing information as needed, signposting where appropriate and arranging a call back with an Employee Assistance Adviser where necessary, at all times acting within the agreed protocols of HELP Employee Assistance™
  • Make outbound calls to employee and line managers to book and arrange appointments

A DBS Certificate is needed for this role, if you do not have a current one we can obtain one for you once you have started.

Glu Recruit LTD are an equal opportunities employer and are acting as a recruitment agent in the hiring of this role.

Glu Recruit LTD ensure that all qualified applicants are considered for employment in the role that they have applied for, and any other suitable opportunity that we advertise without regard to age, belief, colour, ethnic/national origin, gender identity, race, religion, sex, sexual orientation or based on disability. If you require any additional support to apply for this role, or any other role that we advertise please contact us directly for assistance.
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