Telesales Executive

Telesales Executive

Role: Telesales Executive 

Salary: £18,000-£22,000 per annum plus uncapped bonus scheme 

Location: Oldbury

Our client is one of the UK’s largest independent pharmaceutical wholesalers offering a product range through exceptional customer service and efficient delivery.

The role:

You will be given a set of customer accounts to manage – ensuring that they keep ordering on a regular basis, upselling product lines they aren’t buying from the business and informing of special offers/promotions. All of the accounts you will manage are warm – there is no new business sales in this role.

Duties within the role include:

  • Make outbound calls to existing customers to take and process orders in line with current delivery cut off times, with a high level of accuracy.
  • Answer inbound calls and process orders, deal with queries/complaints and pass on messages to colleagues. Check voicemails and communicate call backs with haste to hit cut offs.
  • Process e-mail, fax orders in line with current delivery cut off times.
  • Upsell and promote company portfolio via telephone, e-mail and fax.
  • Effectively handle complaints and liaise with customer service or line manager to resolve.
  • Building and maintaining good customer & colleague relationships.
  • To be flexible and accommodate varied working hours to ensure company needs are met.
  • Ensure electronic ordering customers sales/profits are monitored & contacted daily.
  • Provide product/pricing feedback daily.
  • Market and promote offers and promotions provided by the company and as an individual.
  • Effectively manage your allocated customer base to maintain and develop sales/profit targets in line with company expectations.
  • To undertake any reasonable task as requested by your manager.
  • Report under cost products to your colleagues and manager.
  • Always maintain customer call log and ensure 100% accuracy.
  • Cover customers in the event of a colleague’s absence.

The successful candidate:

  • Will be experienced in business to business sales
  • Able to work under pressure.
  • Excellent telephone skills.
  • Able to build and maintain relationships.
  • Flexibility in carrying out tasks that are required by the business that aren’t detailed in this description from time to time.
  • Able to work as part of a team as well on your own.
  • Good organisation skills.
  • Delivering results (target orientated)
  • High level of accuracy.
  • Good negotiation skills.
  • Good computer/keyboard skills – a telesales must attain the required level of competency.
  • Be self-motivation.
  • Good communication skills.
  • Deliver a positive experience on all contacts made.

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