Training Administrator

Ref: 820

Role: Training Administrator

Salary: £24,784.50 per annum

Location: Rotherham

Hours/Working pattern: 37 ½ hours per week, 8am – 4.00pm daily Monday to Friday/Office based

Benefits:

• 33 days’ holiday including Bank and Public Holidays
• Company Laptop/PC, Software Licenses, Personal Protective Equipment, and other equipment relevant to your role.
• Westfield Medical Insurance – can be extended to spouse at a small cost.
• Contributory Pension Fund
• Death In Service Benefit
• Company Profit Share Scheme – This is 5% of year-end pre-tax profit declared by the company then pro-rata to employees by salary.
• Annual performance and inflationary pay reviews.
• Job Specific training and contributory funding towards career progression payment of Professional Membership fees such as Engineering Council, IET and IOSH.

The role:

The Administration Support Coordinator is responsible for:

• Providing support to the business through administrative resources and activities within the company including administrative support, facilities and coordination with Vendors and Suppliers. Ensuring high levels of quality are maintained throughout the company.
• Working closely with relevant stakeholders to ensure effective and efficient implementation of training courses, appointment bookings and audits. Liaising with clients to offer advice and bookings, providing high levels of customer service to any attendees pre- and post-training dates, and building relationships to further grow the business.
• Quality Management throughout Administrative processes within the company including identification for improvement, development, and non-conformance.
• Providing support to the Business Support Manager to promote the businesses services to existing and new clients through a targeted mixture of telephone, email, and direct mail campaigns with a view to creating Business Relationship leads and appointments for the technical Engineering team and bookings within the Training department.
• Filtering of calls, dealing with telephone & email enquiries – Investigation of client’s needs or required achievements
• Maintaining & entering data and information via a bespoke CRM package and project management spreadsheets to maintain excellent communicative paths within the team.
• Liaising with the relevant resource to ensure Stock and Stationary inventory is accurate, including the ordering of stock and stationary.
• Attend departmental meetings as required to identify solutions and improvements to administrative resource requirements.
• Manage day-to-day training aspects;
• Meet & greet learners attending training
• Exam Invigilation
• Work closely with relevant stakeholders to ensure effective and efficient implementation of the training including identifying resources and assigning trainers/assessors. Liaising with tutors and the venues to ensure all materials are available at each training course
• Resource / Training planning including timescales, costs and resources required.
• General duties to setting up training sessions; tidying, restocking and assistance to ensure the client receives the best service throughout their time with us.
• Taking down and closing training sessions by restoring resources used to correct state and securing buildings, rooms and resources for future use.
• Producing all instructions, pre-reading materials and other documentation; Producing all training certificates, including post-course evaluation forms.
• Scanning and Storage of documentation
• Researching and booking of travel facilities in line with the Business Travel Expenses policy
• Close down processes including the reviewing of expenditure and financial project progress notifying current management of deviation from planned activities; arranging billing plans, client communication streams via training course management.
• Promote the company organisational goals for Quality Assurance.
• Ensure all documents are complete, current, and appropriately stored.
• Creation of job number, job files, and documentation required.
• Undertake final quality checks on all outgoing documentation in accordance with the Proof Reading and Formatting Guidelines, ensuring that Quality Management Procedures are adhered to.
• Filing, Record keeping and Distribution.

The successful candidate:

Experience in administration and customer service would be desirable, as would any experience of working within a training department but not essential. Our client is looking for someone who is well organised, with a have a high level of attention to detail. You will have excellent communication skills and strong customer focus. You’ll have high energy and enthusiasm and be a strong team player.