Account Manager

Account Manager

Role: Account Manager

Salary: up to £26K+ commission

Location: Chesterfield

The Role:

To develop and grow customer revenues using the portfolio of services within a specified customer base, and to work with the Service Manager and Operational departments at to resolve issues, and enable the retention and growth of customer revenues and margins. 

Key responsibilities:

  • Customer Retention in line with individual and departmental KPI’s
  • Achievement of revenue & margin growth targets on a Monthly, Quarterly and Annual basis
  • Understanding customer growth from the existing account base through cross-selling and upselling
  • Growth and service of existing customers within the boundaries of the current portfolio, but also working with management to help define new product requirements
  • Understand business forecasting through effective funnel management
  • Maintain a broad understanding of the key technology areas and be able to illustrate business advantage to customers through technology investment and other ROI models
  • Effective liaison with, and support for all, other departments within the company regarding the customer base
  • Achieve appropriate targeted business mix as detailed in the commission plan
  • Adherence to approved service and sales processes to ensure a consistent approach
  • Ensure company CRM database(s) are continually updated with changes and additional information as soon as this becomes apparent
  • Produce account plans for agreed number of accounts and review quarterly to assist in the achievement of growth targets and retention of existing customers


The successful candidate:

  • Minimum of 1 year Account Management and 2 years sales support experience
  • Demonstrated communication and problem solving skills
  • Understanding of managing revenue and profit streams
  • Ability to effectively utilise CRM tools to monitor performance and effectiveness of account and order management
  • Demonstrate ability to evaluate and balance individual workloads through effective time management, prioritisation, and organisational skills.
  • Ability to work effectively and multitask within in a busy office-based environment
  • Understand the implications of customer complaints and basic handling under the supervision of relevant line manager
  • Customer service skills
  • Commercial awareness
  • Cold calling
  • Ability to speak with customers
  • Understanding of how to manage meetings with customer base under the supervision of relevant line manager

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