AI is everywhere right now. It has a range of responses, some positive and some negative. What we wanted to know is how we can use AI in the workplace, and we thought you might want to know too.
For those of you who don’t know, AI stands for artificial intelligence. Until recently, we were convinced that AI was just something spoken about in films about secret agents. It turns out, it could be your most useful tool yet.
AI can be a very handy thing to use in the workplace, the trick is to devise a plan before you dive in. Here’s how we would start.
1) What are your objectives?
AI isn’t right for every business and it’s worth identifying your objectives to assess whether it’s something worth doing.
AI is only really beneficial if you have processes in place that would benefit from automation and optimisation.
Customer service processes are prime examples of where AI integration would be beneficial. Initial chatbots or automated responses could save you lots of time – and money too!
2) Start small
AI is super-exciting and upcoming, but the trick is to start small. Select a process and use AI to enhance and evaluate it.
Evaluate its results and impact before implementing it on wider processes. This will allow you to identify challenges, refine your strategies and evaluate how employees feel about it.
3) Choose the right solutions
With the vast amount of AI tools out there, it’s easy to become overwhelmed and want to try them all out.
We’ll admit, we did the same thing. Chat GPT dropped and we were the first ones on it asking it to write us a poem or tell us a joke.
There are endless tools out there from chatbots and machine learning to systems for processing documents.
4) Seamlessness is key
It’s important that AI doesn’t interrupt the processes you already have in place. It should integrate seamlessly with your current processes.
Many people fear AI as they believe it’s coming for their jobs. Reassuring your staff that AI is here to help and not to replace is the key to getting them on board.
5) Let people learn
AI is new for a lot of people and it’s important to note that not everyone will have experience of it or even be aware of it.
Don’t ever assume that you know all you need to know about AI. It’s constantly evolving and near impossible to keep up with.
Having regular AI training sessions will eliminate the chances of things going wrong. Brainstorming sessions will also allow you to constantly discover where AI can be of assistance.
AI presents businesses with a wealth of opportunities, provided it’s used correctly. By identifying specific business needs, choosing appropriate AI solutions, and integrating them seamlessly into existing workflows, organisations can unlock the full potential of AI and drive productivity and innovation.